Your application is sent to ABCD Central in Boston at 178 Tremont Street (4th floor) for processing by Fuel Program staff Within 35-40 days of receiving your application, the staff will review it for completeness and eligibility The ABCD Fuel Program helps with your heating bills by making payments directly to your fuel vendor, up to the your maximum benefit level If your heat is included in your rent, you will receive assistance based on your benefit level and total monthly rent

• If we find you need to provide additional information, we will send you a letter requesting the information. Your application will be held as incomplete until you return the requested information.

• If you are found eligible for assistance, we will notify you by mail immediately after reviewing your application. At this time we will inform you of the maximum benefit we can apply to your heating bills.

• At the same time we inform you of your eligibility, we inform your fuel vendor. If you need oil, call your Fuel Dealer. If you heat with electric or gas, we will request your current billing from your utility company. You do not have to send us bills after you are found eligible.

• If you are denied fuel assistance, you may appeal. You must submit a statement to the ABCD Fuel Program requesting an appeal.

Should you have any questions or concerns, please call 617-357-6012 with the pink copy of your Fuel Program application handy for reference.

Please address all written correspondence to: ABCD Fuel Program, 178 Tremont Street, Boston, MA 02111