Things to Remember

A word of caution
This information is a summary of tenant/landlord law for the Commonwealth of Massachusetts. Because the legal system is not permanent and laws and programs change, it is important that you check with a lawyer or housing advocate before you follow any legal procedures. Also keep in mind that laws differ from state to state, so if you are planning to move out of state or if you currently live outside Massachusetts and need housing assistance, please contact your local housing agency.

Get everything in writing
The best way to prove an agreement between you and your landlord, and prove that you have had communication with her is to have it in writing. Have all written agreements signed by you and the landlord (Also make sure everything is dated). If it is not possible for you to get agreements in writing, have a witness with you when talking to your landlord.

Keep a record of everything
Get signed and dated receipts for any money given to your landlord, and make sure the receipts state the purposes for which payment were made. Save all receipts and letters from your landlord and keep copies of any letters you send your landlord. Remember to date everything, and keep a written log of any oral conversations you have with the landlord (and who was with you) during times of trouble.