Keeping the Lights On

Utility Bill Advocacy services are for low-income clients with overdue utility bills, or who cannot afford their monthly bills and need assistance communicating with utility companies. Staff at participating neighborhood site's facilitate communications between the client and the company to negotiate debt forgiveness, ensure that a fair payment plan is designed, and that clients are able to make the arranged payments.

Additionally, ABCD's central Energy Department offers information on the NSTAR Arrearage Forgiveness Program for qualified customers. This program is designed to assist customers with past due electric and/or gas NSTAR bills. NSTAR will forgive past due balances over a period of time if the customer pays the agreed monthly budgeted bill on time.

Learn More

Utility Bill Advocacy services are offered at the following ABCD neighborhood sites. Click on one of the links below to learn more information about sites offering this service.

Allston Bright NOC

Citywide Boston Hispanic Center

Dorchester NSC

Elm Hill FSC

John F. Kennedy FSC

Mattapan FSC

North End/West End NSC

Parker Hill/Fenway NSC

SNAP/South End NSC

To learn more about the NSTAR Arrearage Forgiveness Program, visit the Energy Department page. Customers are also advised to call 1-866-315-2496 to be connected to a highly trained NSTAR Call Center Representative who can explain the program in detail and provide other assistance.

Where to Find It

Visit the site pages linked above, or use the site locator to the right for maps and directions.